About the role
Confidential client — US residential/commercial cleaning company.
Part-time Virtual Assistant (~20 hrs/week to start, path to full-time) supporting scheduling, customer communication, quoting, cleaner coordination, CRM hygiene, and review requests. Overlap required with US Eastern and/or Central business hours.
What you will own
- Schedule and reschedule jobs; keep the calendar accurate
- Handle customer calls and texts in Spanish and English (quotes, follow-ups, status updates)
- Prepare quotes and drive follow-ups until booked or closed
- Coordinate cleaners (assignments, confirmations, day-of issues)
- Update CRM after every touch; keep pipeline and notes current
- Request and track customer reviews after completed jobs
Who you are
- Native or fluent Spanish AND clear professional English (spoken + written)
- Comfortable on the phone/text with US customers
- Organized, reliable, and calm under day-of schedule changes
- Experience with scheduling, CRM, or VA/ops support (cleaning, home services, or similar a plus)
- Stable remote setup and overlap with US ET/CT hours
Engagement
- ~20 hours/week to start; path to full-time for strong performers
- Remote; US Eastern/Central overlap required
Client identity shared under NDA after first screen.
What the role needs
- Native/fluent Spanish + clear professional English
- Customer calls/texts and scheduling
- CRM updates and follow-ups
- Remote with US ET/CT overlap
- ~20 hrs/week to start; path to full-time
How hiring works
- You apply here once — CV and contact details, nothing else.
- We screen and, if it fits, put you in front of the client directly.
- You interview with the company. We handle contracts and payment.
- Applying is free. Candidates never pay Nexus anything.
Apply
Takes about two minutes. We reply to every application.