Hire Technical Support from Latin America
Pre-vetted Technical Support specialists resolving complex issues with empathy and expertise — for 60-70% less than US rates.
Salary Comparison
Source: Nexus placement data & Indeed averages — Updated March 2026
| Level | US Rate | LATAM Rate | Savings |
|---|---|---|---|
| Tier 1 (0-2 yrs) | $4,000/mo | $1,200/mo | 70% |
| Tier 2 (2-4 yrs) | $6,000/mo | $2,200/mo | 63% |
| Tier 3 / Lead (4+ yrs) | $9,000/mo | $3,500/mo | 61% |
Key Skills
Our Vetting Process
Only the top 5% of applicants pass.
Technical Assessment
Troubleshooting scenarios testing diagnostic ability, technical knowledge, and customer communication.
English Proficiency
Written and conversational English evaluation for clear ticket responses and customer calls.
Cultural Fit
Behavioral interviews assessing patience, empathy, and problem-solving under pressure.
Reference Checks
Verification of CSAT scores, ticket resolution times, and professional references.
Hiring Timeline
Tell Us What You Need
1 dayShare your product, support tier, tools, and the technical depth required.
Review Pre-Vetted Candidates
5-10 daysWe present 3-5 technical support specialists with relevant product-type experience.
Start Working Together
Day 14Onboard your new Technical Support specialist. We handle contracts, payroll, and compliance if needed.
Pricing Plans
Starting from $1200/month
Placement
We source and vet technical support specialists. You interview top candidates and manage them directly.
- Sourcing & vetting
- Technical troubleshooting assessment
- English proficiency tests
- Candidate shortlist (3-5)
Staffing
Full-service: hiring, onboarding, payroll, and compliance handled by Nexus.
- Everything in Placement
- Onboarding support
- Payroll management
- Compliance & contracts
Teams
Build a technical support team with tiered coverage and escalation capabilities.
- Everything in Staffing
- Team coordination
- Performance tracking
- Scalable on demand
Frequently Asked Questions
How much does Technical Support cost in Latin America?
LATAM Technical Support costs $1,200-$3,500/month depending on tier and seniority, versus $4,000-$9,000/month in the US. Savings of 61-70%.
Can they handle technical debugging?
Yes. Our Tier 2-3 specialists can query databases, read logs, test APIs, and collaborate with engineering on bug resolution.
What tools do they use?
Zendesk, Intercom, Freshdesk, Jira, Confluence, and common monitoring tools. We match to your stack.
How quickly can I hire Technical Support?
Average time-to-hire is 14 days. We present pre-vetted candidates within 5-10 days.
Ready to hire a Technical Support?
Tell us what you need and we'll present top candidates within 7–14 days.
- Starting from $1200/month
- Average Day 14 to hire
- 90-day replacement guarantee