Hire a Customer Support Specialist from Latin America
Bilingual support specialists who delight your customers — for 60-70% less than US hires.
Customer Support Specialist Salary Comparison
US vs Latin America — monthly rates
| Seniority | US Salary | LATAM Salary | You Save |
|---|---|---|---|
| Tier 1 (0-2 yrs) | $3,500/mo | $1,200/mo | 66% |
| Tier 2 (2-4 yrs) | $4,500/mo | $1,800/mo | 60% |
| Team Lead / Senior | $6,500/mo | $2,800/mo | 57% |
Source: Nexus placement data & ZipRecruiter averages. Updated February 2026.
Transparent Pricing
No hidden fees. What you see is what you pay.
Placement
We find and vet customer support talent. You manage them on your existing team.
- ✓Sourcing & vetting
- ✓Support scenario testing
- ✓English proficiency tests
- ✓Candidate shortlist (3-5)
Staffing
Full-service: hiring, onboarding, payroll, and compliance taken care of.
- ✓Everything in Placement
- ✓Onboarding support
- ✓Payroll management
- ✓Compliance & contracts
Teams
Build a dedicated customer support team with shift coverage and team leads.
- ✓Everything in Staffing
- ✓Team coordination
- ✓Shift scheduling
- ✓Scalable on demand
Key Skills We Vet For
How Nexus Vets Customer Support Specialist Candidates
Only the top 6% of applicants pass our process
Support Simulation
Real-time customer scenario tests: handling complaints, troubleshooting issues, and managing difficult conversations.
English Proficiency
Written and verbal evaluation focused on clarity, empathy, and professional tone in customer interactions.
Cultural Fit
Assessment of patience, empathy, problem-solving speed, and ability to represent a US brand.
Reference Checks
Verification of CSAT scores, response times, and feedback from previous customer-facing roles.
3 Steps to Your New Customer Support Specialist
Tell Us What You Need
1 day
Share your support channels (chat, email, phone), tools, volume, and coverage hours.
Review Pre-Vetted Candidates
5-10 days
We present 3-5 support specialists who match your tools and brand voice.
Start Working Together
Day 14
Onboard your new support specialist. We help with tool access and training resources.
Frequently Asked Questions
LATAM Customer Support Specialists cost $1,200-$2,800/month full-time, versus $3,500-$6,500/month in the US. Savings of 57-66%. Transparent pricing, no surprises.
Absolutely. All candidates are evaluated for professional English communication. Many also speak Spanish, which is valuable for serving bilingual customer bases.
Our specialists are proficient in Zendesk, Intercom, Freshdesk, HubSpot, Salesforce Service Cloud, and more. We match to your existing stack.
Yes. We can source agents for any US timezone coverage, including evenings and weekends. Our Teams plan supports multi-shift operations.
Average 14 days. Customer support is one of our fastest-filling roles due to the deep talent pool in LATAM.
90-day replacement guarantee. If they don't hit your quality benchmarks, we replace them at no cost.
Ready to Hire a Customer Support Specialist?
Start risk-free. If we don't find a match, you pay nothing.
START HIRING TODAY