Hire Customer Support from Latin America
Bilingual support specialists who delight your customers — for 60-70% less than US hires.
Salary Comparison
Source: Nexus placement data & ZipRecruiter averages — Updated February 2026
| Level | US Rate | LATAM Rate | Savings |
|---|---|---|---|
| Tier 1 (0-2 yrs) | $3,500/mo | $1,200/mo | 66% |
| Tier 2 (2-4 yrs) | $4,500/mo | $1,800/mo | 60% |
| Team Lead / Senior | $6,500/mo | $2,800/mo | 57% |
Key Skills
Our Vetting Process
Only the top 6% of applicants pass.
Support Simulation
Real-time customer scenario tests: handling complaints, troubleshooting issues, and managing difficult conversations.
English Proficiency
Written and verbal evaluation focused on clarity, empathy, and professional tone in customer interactions.
Cultural Fit
Assessment of patience, empathy, problem-solving speed, and ability to represent a US brand.
Reference Checks
Verification of CSAT scores, response times, and feedback from previous customer-facing roles.
Hiring Timeline
Tell Us What You Need
1 dayShare your support channels (chat, email, phone), tools, volume, and coverage hours.
Review Pre-Vetted Candidates
5-10 daysWe present 3-5 support specialists who match your tools and brand voice.
Start Working Together
Day 14Onboard your new support specialist. We help with tool access and training resources.
Pricing Plans
Starting from $1200/month
Placement
We find and vet customer support talent. You manage them on your existing team.
- Sourcing & vetting
- Support scenario testing
- English proficiency tests
- Candidate shortlist (3-5)
Staffing
Full-service: hiring, onboarding, payroll, and compliance taken care of.
- Everything in Placement
- Onboarding support
- Payroll management
- Compliance & contracts
Teams
Build a dedicated customer support team with shift coverage and team leads.
- Everything in Staffing
- Team coordination
- Shift scheduling
- Scalable on demand
Frequently Asked Questions
How much does a Customer Support Specialist cost in Latin America?
LATAM Customer Support Specialists cost $1,200-$2,800/month full-time, versus $3,500-$6,500/month in the US. Savings of 57-66%. Transparent pricing, no surprises.
Can they handle English-speaking customers?
Absolutely. All candidates are evaluated for professional English communication. Many also speak Spanish, which is valuable for serving bilingual customer bases.
What support tools do they know?
Our specialists are proficient in Zendesk, Intercom, Freshdesk, HubSpot, Salesforce Service Cloud, and more. We match to your existing stack.
Can I hire for specific shifts or coverage hours?
Yes. We can source agents for any US timezone coverage, including evenings and weekends. Our Teams plan supports multi-shift operations.
How quickly can I hire customer support through Nexus?
Average 14 days. Customer support is one of our fastest-filling roles due to the deep talent pool in LATAM.
What if the specialist doesn't meet my standards?
90-day replacement guarantee. If they don't hit your quality benchmarks, we replace them at no cost.
Ready to hire a Customer Support Specialist?
Tell us what you need and we'll present top candidates within 7–14 days.
- Starting from $1200/month
- Average Day 14 to hire
- 90-day replacement guarantee